Return and Refund Policy for Lakshmi Fancy Store

Last Updated: August 3, 2025

Thank you for shopping at Lakshmi Fancy Store. We strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help. This Return and Refund Policy outlines the process for returning products purchased from https://lakshmifancystore.com/ and obtaining refunds, in compliance with Indian consumer protection laws.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Timeframe: The item must be returned within 7 days from the date of delivery.
• Condition: The item must be unused, unworn, unwashed, and in its original condition with all tags, labels, and packaging intact.
• Proof of Purchase: A valid order number or proof of purchase (e.g., invoice or receipt) must accompany the return.
• Eligible Products: Most products, including sarees, jewelry, and accessories, are eligible for return unless explicitly stated as non-returnable (e.g., customized items, personal care products, or items on clearance sale).

Non-Returnable Items:

• Customized or personalized products (e.g., tailored clothing or engraved jewelry).
• Items marked as “Final Sale” or “Non-Returnable” on the product page.
• Products damaged due to misuse, improper handling, or negligence.
• Items without original packaging, tags, or labels.

2. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Reach out to our customer support team within 7 days of delivery via:
   • Email: business.lakshmifancystore@gmail.com
   • Phone: [8695994210]
   • Website: Submit a return request through the “Contact Us” or “Returns” section on https://lakshmifancystore.com/.
2. Provide Details: Include your order number, reason for return, and images of the product (if damaged or defective).
3. Return Approval: Our team will review your request and provide a Return Authorization Number (RAN) within 2-3 business days.
4. Ship the Item: Pack the item securely in its original packaging and ship it to the address provided in the return approval email. Include the RAN and a copy of the invoice.
   • Shipping Costs: Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
5. Inspection: Upon receiving the item, we will inspect it to ensure it meets the eligibility criteria. This process may take 3-5 business days.

3. Refund Policy

Once your return is approved, we will process your refund based on the following terms:

• Refund Eligibility: Refunds will be issued for eligible returns after inspection, excluding shipping charges.
• Refund Method: Refunds will be processed to the original payment method (e.g., credit/debit card, UPI, or bank account) within 7-10 business days of receiving the returned item.
• Non-Refundable Costs: Original shipping charges, cash-on-delivery fees, or return shipping costs (for non-defective items) are non-refundable.
• Defective or Incorrect Items: If the item is damaged, defective, or incorrect, we will cover return shipping costs and issue a full refund or replacement, as per your preference.

4. Exchange Policy

• We offer exchanges for eligible items, subject to availability.
• To request an exchange, follow the same return process and specify your preferred replacement item.
• Exchanges are subject to the same 7-day return window and eligibility criteria.
• Customers are responsible for shipping costs for exchanges unless the item is defective or incorrect.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with photos of the issue. We will:

• Arrange a free return or replacement.
• Cover all associated shipping costs.
• Process a refund or send a replacement within 7-10 business days, based on your preference.

6. Cancellations

• Before Shipment: Orders can be canceled before dispatch with no additional charges. Contact us immediately to cancel your order.
• After Shipment: Once the order is shipped, cancellation is not possible, but you may initiate a return as per the policy above.

7. Important Notes

• Customized Products: Items like custom-stitched sarees or engraved jewelry are non-returnable unless defective.
• Jewelry and Accessories: For hygiene reasons, certain items (e.g., earrings) may not be returnable unless defective.
• International Orders: For international customers, return shipping costs are the responsibility of the customer unless otherwise agreed. Refunds will exclude international shipping and customs fees.
• Legal Compliance: This policy complies with the Consumer Protection Act, 2019, and applicable e-commerce regulations in India.

8. Contact Us

If you have any questions about our Return and Refund Policy, please contact us:

• Email: business.lakshmifancystore@gmail.com
• Phone: [8695994210]
• Address: 1/105 Ramapuram Kundarapalli Near Indian Bank Krishnagiri Tamilnadu 635115
• Website: https://lakshmifancystore.com/

We are committed to ensuring a seamless and transparent shopping experience. Thank you for choosing Lakshmi Fancy Store!